Home – FAQ
We make banking simple and secure. Gransino supports a wide range of UK-friendly payment options, including:
Visa / Mastercard
Trustly / Instant Bank Transfer
PayPal, Skrill, Neteller
Paysafecard
To deposit:
Log into your account
Click on ‘Deposit’
Choose your method and amount
Confirm the transaction
Withdrawals are just as easy. Payout requests are processed within 24 hours for verified accounts. You may be asked to submit identity documents as part of our KYC (Know Your Customer) procedure—this is a one-time step to ensure your security.
Our customer support team is ready to help 24/7. If you have questions or run into any issues—technical, payment-related, or general—you can reach us through:
Live Chat: Available directly on the site
Email Support: [email protected]
Help Centre: Includes useful articles and troubleshooting guides
We aim to respond quickly and resolve all concerns as efficiently as possible. Most queries are answered within a few minutes via live chat.
Account verification is typically completed within 24 hours after you submit the necessary documents. We follow UKGC (UK Gambling Commission) regulations to ensure all players are verified before they can withdraw funds.
Required documents may include:
A valid photo ID (passport or driving licence)
Proof of address (utility bill or bank statement dated within the last 3 months)
Payment method verification (screenshot of your eWallet or a redacted card image)
The process is fast, secure, and only required once. Our support team is available if you need help uploading documents.
If your bonus hasn’t appeared after making a qualifying deposit, don’t worry—this can sometimes happen due to a delay in processing. Please try the following steps:
Refresh the page or log out and back in
Check the ‘Promotions’ or ‘My Bonuses’ section in your account
Ensure you’ve met all qualifying criteria (e.g., deposit amount, bonus code if required)
If the issue persists, contact Live Chat Support
Our team is available 24/7 to credit your bonus manually if needed. We’re here to ensure you don’t miss out on any rewards you’ve earned.
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Gransino is a fully licensed online casino that caters specifically to UK players. We operate under strict regulatory guidelines and ensure full compliance with the UK Gambling Commission. Our platform offers a secure, fair, and enjoyable environment for slot lovers, live casino fans, and casual players alike.
We use industry-standard 256-bit SSL encryption to protect your personal data and financial information. All of our games are from trusted providers and use certified RNGs (Random Number Generators) to guarantee fair outcomes. Responsible gaming is a top priority at Gransino, and we provide all the necessary tools to help you stay in control of your gameplay.
Gransino offers a rich and diverse portfolio of games to suit every style and skill level. You’ll find:
Slots – From classic fruit machines to video slots like Tigrinho Ganhos, Book of Ra Magic, and Fishing Frenzy
Live Casino – Real dealers in blackjack, roulette, baccarat, and poker
Instant Win & Arcade Games – Fast-paced action with games like Plinko
Table Games – RNG versions of casino favourites
New games are added regularly, so there’s always something fresh to try.
Yes! At Gransino, loyalty is highly rewarded through our VIP and loyalty programme. Every bet you place earns you points, which help you progress through loyalty levels and unlock exclusive benefits. These may include:
Enhanced cashback offers
Personal account managers
Faster withdrawals
Birthday and holiday rewards
VIP-only tournaments and bonuses
Joining the VIP programme is automatic—just keep playing, and you'll be invited as soon as you qualify.
Yes, Gransino is fully optimised for mobile play. Whether you’re using an iPhone, Android smartphone, or tablet, you can enjoy a smooth and responsive experience directly in your browser—no app download required.
Our mobile site includes access to:
All slots and live dealer games
Secure deposits and withdrawals
Bonus claims and VIP progress tracking
24/7 customer support
The interface adjusts perfectly to any screen size, so you’ll have full functionality whether you’re at home or on the move.
Absolutely. At Gransino, we are committed to promoting safe and responsible gambling. UK players have access to a full suite of tools to help maintain control, including:
Deposit limits (daily, weekly, monthly)
Loss limits and wager limits
Reality checks (time reminders)
Self-exclusion and cooling-off periods
Direct links to support organisations like GambleAware and GamStop
You can manage these settings from your account dashboard or by contacting our support team. Your well-being is our priority.
At Gransino, your safety and well-being come first. We are committed to promoting responsible gaming by offering tools that help you stay in control of your play. Whether it's setting limits, taking breaks, or self-exclusion options, we provide resources to support healthy gaming habits. Gambling should always be fun and entertaining — not a way to make money or escape problems. If you or someone you know is struggling, help is available. We encourage you to play responsibly and seek support when needed. Enjoy the thrill of the game, but always play with care